RosyQueen strives to provide a pleasurable shopping experience and superior customer service to all of our customers.
If for any reason you are not satisfied with the item you received, we are here to help you!
1. All return requests must be initiated within 30 days your package has been delivered.
2. All items must be returned in their original condition, with all tags and hygiene seals attached. Bikini sets must be returned with both top and bottom.
3. Accessories and beach towels cannot be returned or exchanged, unless there is a quality issue.
*Subject to our terms and condition
- Accessories and beach towels can be only exchanged if there is a quality issue.
- Items that have been worn, damaged, washed, are missing tags and/or hygiene seals, or altered in any way are not eligible for returns.
Refunds are issued to your original account or as a RosyQueen Cash Coupon**, which can be used as store credit.
|Refund method||Cash Coupon*||PayPal||Credit Card|
|TIME FRAME||INSTANT||3 Business Days||3-5 Business Days|
** Items purchased with RosyQueen Cash Coupon are final sale and cannot be returned or exchanged.
No, Gift Cards cannot be reloaded; used for payment outside of www.rosyqueen.com; used for unauthorized advertising, marketing, sweepstakes or other promotional purposes; redeemed for more than face value; transferred for value; redeemed for cash; or returned for a cash refund (except to the extent required by law).
If you have any other questions, please contact our customer service team via the Contact Us page.